FAQs

We recommend visiting from 9 am until 6 pm, after that time we secure our doors as most residents are asleep. You are welcome to visit at any time. Please call in advance for after-hours visits to ensure access.

We create social programs and individual activities to match the capabilities of each resident. This can have a powerful impact on the healing process. Some examples include active resident councils, musical performances, current events updates, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also encourage families to participate with the residents in various activities.

A monthly calendar is posted to keep you informed of upcoming events. We always welcome friends and family to visit and attend our special events.

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. Everything should be clean and labeled with the resident’s name. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

Mail is delivered to residents personally on a daily basis except for weekends and holidays.

The Springs Healthcare Center at the Carlotta
Attn: ___________________ Room No. _____
41505 Carlotta Drive
Palm Desert, CA 92211

Consider using our Send a Greeting feature on the website. You may type a message and through email, send us your email greeting that we will hand deliver to your loved one residing in our facility. Our email feature is free of charge.

Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.

An Ombudsman is an advocate for residents. They are a third-party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.